Store Policies

Payment Options

We offer a safe and secure checkout experience. For example, we never see your credit card information. 

All major credit cards accepted:

  • Visa

  • MasterCard

  • American Express

  • Discover

Alternative Forms of Payment:

  • PayPal

  • Afterpay – Buy Now Pay Later

Processing Times

Orders typically take 3-5 business days to process. Processing times may be shorter or longer depending on availability.


  • Made to Measure items typically take 7-14 business days to process.

  • Bespoke / Custom Made items typically take 14-30 business days to process.

Ultimately, processing times for Made to Measure & Custom Made items may be shorter or longer depending on style, color and size. Please check each item’s description to get a better gauge of processing time.

Pre-orders are available for processing on the official release date advertised. Pre-orders can take up to 3-5 business days to process following their official release date.


Please check each item’s description to get a better gauge of processing times. Updates on Pre-orders will be made via email and social media.

Shipping

Due to COVID-19, orders may be delayed in transit.


Domestic:
Domestic orders receive free USPS Priority Flat Rate shipping and typically arrive in 2-4 business days.


International:

International orders ship via USPS Priority Mail International shipping and typically arrive in 14-30 business days.

  • Buyers are responsible for any customs and import taxes that may apply. We do not assume responsibility for delays due to customs.


African Fashion Empire is not responsible for packages that are delayed, lost or damaged. If you encounter any of these issues please contact the carrier (USPS) immediately to file a claim.

Returns & Exchanges

Returns:

We do not accept returns, but please contact us if you have any problems with your order.

Exchanges:

We accept exchanges in the case of incorrect order fulfillment.


Buyer must contact us within 3 days of delivery, and item must returned in original state with no signs of wear (stains, tears, odors, etc) for approval.

Cancelations:

We accept cancelations within 1 day of purchase.